Last updated: 10 September 2026

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At HoriZen, we take the privacy and protection of personal data seriously.

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This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make a booking, purchase a service, claim an offer or voucher, subscribe to marketing communications or visit HoriZen.

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This Privacy Policy is intended to comply with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights ("LOPDGDD"), Law 34/2002 on Information Society Services and Electronic Commerce ("LSSI-CE") and other applicable Spanish and European data-protection legislation.

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1. WHO IS RESPONSIBLE FOR YOUR DATA?

The data controller is:

Pure Cumbre SL
Trading as HoriZen

NIF/CIF: B72680770
Registered address: Calle Ovidio 7, 03730 Jávea, Alicante, Spain
Email: hola@horizen.life
Telephone / WhatsApp: +34 711 011 653
Website: horizen.life

HoriZen operates from Centro Comercial Adelfas, 03726 Cumbre del Sol, Alicante, Spain.

For any questions about this Privacy Policy or how your personal information is processed, please contact us at hola@horizen.life.

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2. WHAT PERSONAL DATA DO WE COLLECT?

Depending on how you interact with HoriZen, we may collect:

Contact information, including your name, email address and telephone number.

Booking information, including appointments, treatments booked, appointment dates, cancellations and booking history.

Transaction information, including information relating to payments, purchases, vouchers, gift cards and refunds. Payment card information is processed through our payment provider and is not stored directly by HoriZen where the payment provider handles that information.

Enquiry and communication information, including information you provide when contacting us through our website, email, telephone, social media or other communication channels.

Marketing information, including whether you have agreed to receive HoriZen offers, promotions and news, as well as interactions with our marketing emails.

Promotional form information, including information submitted through HoriZen website forms or advertising forms such as Facebook and Instagram Lead Ads.

Website and technical information, which may include IP address, browser/device information, pages visited, referral information and cookie or advertising identifiers, subject to your cookie preferences where required.

Photographs, which may occasionally be taken in connection with a treatment where appropriate. HoriZen does not currently use client treatment photographs for marketing or advertising purposes.

We do not knowingly offer salon treatments to persons under the age of 18.

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3. WHY DO WE USE YOUR PERSONAL DATA?

We may process your information to:

• Respond to enquiries and requests.

• Manage appointments, bookings, cancellations and customer service.

• Provide treatments and services requested by you.

• Process payments, refunds, gift cards, offers and vouchers.

• Send appointment-related or service-related communications.

• Administer promotions such as HoriZen Welcome Vouchers.

• Send HoriZen news, offers and promotional emails where we have a lawful basis to do so.

• Operate and secure our website.

• Understand the effectiveness of our advertising where you have consented to the relevant cookies or tracking technologies.

• Prevent fraud or misuse of our services.

• Meet accounting, tax and other legal obligations.

• Establish, exercise or defend legal claims.

We only process personal data where we have an appropriate legal basis.

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4. OUR LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we rely on one or more of the following legal bases:

Contract and pre-contractual steps

We process information where it is necessary to respond to your request, make or manage a booking, provide a treatment, process a payment or otherwise fulfil our agreement with you.

Consent

We rely on consent where required, including for certain marketing communications and non-essential cookies and tracking technologies.

Where processing is based on consent, you may withdraw your consent at any time.

Legal obligations

We may process and retain information where required to comply with applicable tax, accounting, regulatory or other legal obligations.

Legitimate interests

We may process information where necessary for legitimate business purposes, provided those interests are not overridden by your rights and freedoms.

These may include website and business security, responding to customer enquiries, preventing fraud and establishing or defending legal claims.

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5. BOOKINGS AND PAYMENTS

Our website and online booking system are provided using Wix.

When you make a booking, information necessary to manage your appointment is processed through Wix and HoriZen's booking system.

Online payments are processed using Stripe.

Payment providers may process payment information in accordance with their own privacy policies and applicable financial and data-protection requirements.

HoriZen does not require customers to create a website account or customer profile in order to use the website.

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6. EMAIL MARKETING

HoriZen uses Wix to manage email marketing.

If you have specifically asked or consented to receive HoriZen news, offers and promotions, we may use your name and email address to send these communications.

We may also send marketing about HoriZen's own similar products or services to existing customers where this is permitted under applicable Spanish law.

Spanish LSSI-CE generally prohibits unsolicited promotional emails unless they were requested or authorised, subject to the existing-customer exception for HoriZen's own similar services. Recipients must be given a simple and free method of opting out.

Every marketing email we send will provide an easy way to unsubscribe.

You can also withdraw your marketing consent at any time by contacting:

hola@horizen.life

Withdrawing from marketing will not prevent us from sending essential communications relating to an existing booking, purchase or other service you have requested.

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7. META LEAD ADS AND PROMOTIONAL FORMS

HoriZen may use Facebook and Instagram Lead Ads operated by Meta to allow people to request offers, vouchers or information.

For example, if you complete a form to claim a €10 HoriZen Welcome Voucher, we will use the information you provide to administer and deliver that promotion.

Where we also ask whether you would like to receive HoriZen news, special offers and promotions by email, marketing consent is requested separately.

You are not required to agree to optional email marketing simply to exercise your data-protection rights.

Where you consent to marketing, your contact information may be added to our Wix email marketing database.

You can unsubscribe from marketing at any time.

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8. COOKIES AND TRACKING TECHNOLOGIES

HoriZen uses cookies and similar technologies on horizen.life.

We use Usercentrics to manage cookie consent and preferences.

Cookies that are strictly necessary for the website to operate may be used without consent where permitted by law.

Non-essential cookies and technologies, including advertising or tracking technologies, are only activated where the required consent has been obtained.

Visitors can accept non-essential cookies, reject them or manage their preferences through the cookie consent system.

You can change or withdraw your cookie preferences using the cookie settings available on our website.

More detailed information about the individual cookies and technologies used on our website, their purposes, providers and durations is available through our cookie settings / Cookie Policy.

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9. META PIXEL

With your consent where required, HoriZen uses Meta Pixel, provided by Meta Platforms, to help us understand the effectiveness of our Facebook and Instagram advertising.

Meta Pixel may collect information about interactions with our website, such as pages visited or actions taken, together with technical identifiers.

This information can be used to measure advertising performance and, depending on your consent and Meta settings, support relevant advertising.

Meta Pixel is treated as a non-essential marketing technology and is subject to the cookie consent choices available through Usercentrics.

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10. CCTV AND SECURITY

HoriZen uses CCTV solely for the security and protection of our premises, property, installations and persons.

CCTV is not used for marketing purposes or to monitor clients during treatments.

Cameras are positioned only where necessary for security purposes, and access to recordings is restricted to authorised persons.

CCTV images are retained only for as long as necessary and, in any event, no longer than the maximum period permitted by applicable Spanish law, which is generally one month from the date of recording.

Where footage needs to be preserved as evidence of an incident affecting persons, property or installations, it may be retained for the period necessary to provide it to the competent authorities or for the establishment, exercise or defence of legal claims.

Appropriate CCTV notices are displayed in areas subject to video surveillance.

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11. WHO MAY RECEIVE YOUR PERSONAL DATA?

HoriZen does not sell your personal data.

Where necessary for the purposes described in this policy, information may be processed by or shared with service providers including:

• Wix, for our website, online bookings and email marketing.

• Stripe, for payment processing.

• Meta Platforms, in connection with Facebook and Instagram advertising, Meta Lead Ads and Meta Pixel.

• Usercentrics, for management of cookie consent.

• Professional advisers such as accountants or legal advisers where necessary.

• IT and security service providers where required to maintain our systems.

• Courts, regulators, law enforcement or other public authorities where required by law.

Where a service provider processes personal information on our behalf, appropriate contractual and data-protection arrangements are used where required by law.

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12. INTERNATIONAL DATA TRANSFERS

Some of the technology providers used by HoriZen may process personal data outside Spain or the European Economic Area.

Where personal data are transferred internationally, we require an appropriate legal mechanism to be available in accordance with GDPR requirements.

Depending on the provider and destination, this may include an applicable European Commission adequacy decision, approved Standard Contractual Clauses or another legally recognised transfer mechanism.

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13. HOW LONG DO WE KEEP PERSONAL DATA?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax, accounting and claims requirements.

Enquiries that do not result in a customer relationship will normally be retained for up to 12 months after the last meaningful communication, unless there is a legitimate reason to retain them for a different period.

Booking, customer and transaction records may be retained for the duration of the customer relationship and afterwards for the period necessary to comply with applicable legal, tax, accounting and claims obligations.

Marketing information is retained while you remain subscribed or until it is no longer required for the purpose for which it was collected.

If you unsubscribe, we may retain minimal information on a suppression list to ensure we respect your request not to receive further marketing.

CCTV recordings are handled as described in the CCTV section above.

Cookie-consent records may be retained for the period necessary to demonstrate and respect your consent choices.

When personal information is no longer required, it will be deleted, anonymised or otherwise securely disposed of.

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14. YOUR DATA PROTECTION RIGHTS

Under the GDPR and applicable Spanish data-protection legislation, you may have the right to:

• Access the personal data we hold about you.

• Rectify inaccurate or incomplete personal data.

• Request deletion of your personal data where the legal requirements are met.

• Restrict processing in certain circumstances.

• Object to certain processing, including direct marketing.

• Request data portability where applicable.

• Withdraw consent at any time where processing relies on your consent.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

GDPR Article 13 requires controllers to inform people about matters including the purposes and legal bases of processing, retention, applicable rights, consent withdrawal and the right to complain to a supervisory authority.

To exercise any of your rights, contact:

hola@horizen.life

We may request reasonable information to confirm your identity before responding to a request.

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15. RIGHT TO COMPLAIN

If you believe that your personal data have not been handled correctly, please contact us first so that we have an opportunity to address your concerns.

You also have the right to lodge a complaint with Spain's data-protection supervisory authority:

Agencia Española de Protección de Datos (AEPD)

Spanish Data Protection Agency (AEPD)

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16. SECURITY

HoriZen takes appropriate technical and organisational measures designed to protect personal data from unauthorised access, disclosure, alteration, loss or destruction.

Access to personal information is restricted to people who require it for legitimate business purposes.

However, no internet-based system can be guaranteed to be completely secure.

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17. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites or services.

Where you leave HoriZen's website and interact directly with another organisation, that organisation may process your personal information under its own privacy policy.

HoriZen is not responsible for the privacy practices of independent third-party websites.

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18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data-processing practices.

The latest version will always be published on our website with the date of the most recent update.

Where a change requires new consent under applicable law, we will request it.

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19. CONTACT US

For questions about this Privacy Policy, your personal information or to exercise your data-protection rights, please contact:

Pure Cumbre SL – HoriZen
NIF/CIF: B72680770
Registered address: Calle Ovidio 7, 03730 Jávea, Alicante, Spain
HoriZen: Centro Comercial Adelfas, 03726 Cumbre del Sol, Alicante, Spain
Email: hola@horizen.life
Telephone / WhatsApp: +34 711 011 653